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Store Policies  Bay Area Diamond Company Green Bay, WIStore Policies  Bay Area Diamond Company Green Bay, WI

Store Policies

Rewards Program

All purchases made at Bay Area Diamond Company earn 5% back in rewards. These rewards are kept in our computer system, and never expire.  This is one of the (many) reasons that customers of Bay Area Diamond Company become customers for life.

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Bay Area Diamond Company Green Bay, WI

Referral Program

Refer a family member/friend to shop with us, and when they make a purchase of $2,500 or more, you each receive a $250 shopping credit! This credit is kept on your account and never expires. There is no limit to the amount of referral credit you can earn.

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Bay Area Diamond Company Green Bay, WI

True Love Guarantee

We guarantee she will LOVE the diamond you choose for her. If she’s not 100% satisfied, bring it back to Bay Area Diamond Company & exchange it for something she loves more! We’ll give you the value of the diamond back to invest in ring she loves more. This is our guarantee that she’ll end up with the perfect ring. 

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Bay Area Diamond Company Green Bay, WI

Trade up policy 

If you’re looking to upgrade your diamond, and it was purchased from us, trade up with us! We’ll buy back your current diamond for the price it was purchased for, and give you that money to invest in a more beautiful diamond. 


The original diamond must have been purchased from Bay Area Diamond Company. The upgraded diamond must be at least $1 more in value than the original diamond. You will receive the cost of the diamond back as a credit toward your upgrade. 

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Bay Area Diamond Company Green Bay, WI

Exchange Policy 

Returns/exchanges may be made for store credit within 14 days of purchase. The item being return for credit/ exchanged must be unworn, in good condition, and without need of repair. Special orders and altered items may be non-returnable and/or subject to restocking fees.

Items purchased between Thanksgiving & Christmas may be returned/exchanged for in-store credit until January 15th.

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Bay Area Diamond Company Green Bay, WI

Lifetime Warranty 

We are part of Preferred Jewelers International’s Lifetime Warranty Program. Through this program, you’ll receive the Preferred Jewelers Lifetime Warranty, which covers: 
- re-tipping of prongs
- resizing
- tightening of stones
- refinishing & polishing
- loose earring backs
- replacement of diamonds up to .20 cwt
- general free lifetime maintenance. 

Jewelry must be brought in every 6 months for cleaning and inspection to stay valid under warranty.

Preferred Jewelers International is a network of independently owned/operated jewelry stores around the US. The warranty can be transferred to other PJI jewelry stores across the nation.

Preferred JEWELERS INTERNATIONAL
Bay Area Diamond Company Green Bay, WI

Layaway Policy

We offers three-month layaways. Merchandise can be held with a deposit of 25% of the purchase price. An additional 25% is due each month, at which time the item can be picked up. 

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Bay Area Diamond Company Green Bay, WI

Shipping Policy

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Bay Area Diamond Company Green Bay, WI

Custom Jewelry Policy

All custom jewelry is non-refundable and requires a 30% deposit before the work begins. Full payment upon receipt of custom work will denote the client's complete satisfaction.

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Bay Area Diamond Company Green Bay, WI
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Our Location
Bay Area Diamond Company - Green Bay
225 S. Military Ave.
Green Bay, WI 54303
(920) 494-0002
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Black River Diamond Company
753 East Perkins Street
Medford, WI 54451
(715) 785-5140
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Bay Area Diamond Company - Mundelein
742 S Butterfield Rd
Mundelein, IL 60060
(847) 680-4450
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